We’re just a small business trying to survive the pandemic, and we hope you’ll understand. We hope to see you two back again! We have submitted the Groupon you purchased for a refund, and we do apologize, again, for any confusion. I want to personally thank you for wanting to come back. For further discounts, since we value our returning clients, we will run specials and send them out via email, as well as offer a membership which is by far the best deal we have. You and your wife have been here as our records indicate (you were both here for a couple’s massage in 2019), and we are following what is clearly stated on our website. Please bear in mind that we cannot control what Groupon chooses to do with their discounts, and what they state on the offer- that is unfortunately out of our hands, and we do sympathize completely on how confusing it might be. If someone has missed that link, and has missed reading that, we do and are willing to restate that when the client calls. Groupon is supposed to direct you to our website where it clearly states our policies. We always offer to help with the refunds, and in no way would any client be stuck with a voucher that they have purchased. We are still on Groupon for advertising purposes- to attract new clients. Reason being that Groupon does take a VERY huge chunk of the already discounted amount that the client pays, and in order to stay in business, we have had to take precautions such as only letting first time clients use them. It is clearly communicated on our website that we do not take Groupons for clients who are not coming to us for the first time. We are sorry this left you angry enough for you to leave a review for us. We require a valid credit card/debit card to hold your appointment.Hello Ben! I’m the general manager here at Harmony Spa and was made aware of your phone call as well as your wife’s call regarding your purchase of a Groupon and our standards. No call and NO show appointments will be charged a fee of 100% of the price of service scheduled or amount of gift certificate will be redeemed without refund. Spa parties for special events, bridal parties, birthdays, anniversaries. Our commission based therapists took the time to come to work for you and they will be compensated. Harmony Spa has everything you need for your spa group parties. Our therapists cannot fill no-show appointments, so we ask our clients to have consideration of our time. Your scheduled appointment is booked for you and only you. Cancellations made less than 24 hours will result in a charge of 50% of the price of service scheduled And Less than 8 hours in advance will result in a 100% charge. We ask this so that we may open up your time slot to another client. We require a minimum of 24 hours for canceling and or rescheduling appointments. In the event you would like to reschedule an appointment, this must be done within 24 hours of your appointment time. Kuta.249 reviews for Harmony Spa 550 Stanton Christiana Rd SUITE 301, Newark, DE 19713 - photos, services price & make appointment. Payment will not be discounted to reflect new service time due to lateness.Ĭancellation Policy and Rescheduling Policy: However we cannot accommodate the full treatment time for any clients that arrive more than 5 minutes and your service will be shortened based on how late you arrive. W e do factor in a grace period of 5 minutes when these things do happen. We understand that things happen like traffic, kids, jobs and life, so we ask that you please allow ample time to make your appointment.
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